Mattress Warranty and Guaranty
WARRANTY DOES NOT COVER ..
Warranty does not cover depression of less than 15mm for mattresses up to thickness of 125mm or 37mm for mattresses above thickness of 125mm, under normal conditions of domestic use.
Warranty is NOT valid if the original configuration of the product is changed.
Warranty is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading, bleeding, soil, burns, pilling and bobbins on usage.
Warranty is valid only if proper care of the mattress is taken as per the use and care directions given by perticular company.
Damage to the mattress in case of misuse or abuse.
Dissatisfaction With the Product
Mattress warranties won’t reimburse your purchase or replace your mattress if you decide you’re unhappy with it for whatever reason, such as size, feel, or performance. Sleep trials exist so customers don’t get stuck with a bed they dislike, and if you fail to return your mattress within that time, you can’t make a warranty claim for a different mattress or a refund.
Also, if your mattress grows uncomfortable and unsupportive with normal wear and tear, mattress suppliers aren’t responsible for replacing your mattress with a new one.
Use of mattress on a bed base that is structurally incapable of supporting the mattress.
Mattress cover, if any.
Zipper on the mattress, if any.
Unauthorized servicing during the warranty period.
Mattress subjected to unhygienic conditions may be damaged, rendering the warranty invalid.
If mattress become soft it not covers in warranty.
What is covered under a mattress warranty?
Sagging.
Mattress warranties have a specific sagging depth your mattress must reach to be considered defective. The deepest point of the indentation must be around 1 inch, but the range of depth requirements ranges between half an inch to two inches depending on the brand.
Faulty Materials.
A mattress warranty covers any poor workmanship on the mattress. Some examples of faulty mattresses are:
Broken, burst, or bent coils (in innerspring or hybrid mattresses)
Seams coming undone or breaking.
Bulging covers in warranty.
Foam break without any reason.
Noice produce in mattress while sleeping.
Prorated vs Non-prorated Warranties.
Prorated warranties mean you must pay a fee calculated by your mattress’s age, while non-prorated warranties mean all fees are completely covered by the company. Most companies have some combination of the two warranties, offering non-prorated cover for the first few years and prorated for the last few years.
Prorated Warranties..
With a prorated warranty, you must pay a fee or a certain percentage of the cost when repairing or replacing your mattress. The prorated charge you pay increases over time, often several years, because your mattress is more vulnerable to damage with age. In case of a refund, companies only pay back a percentage of the mattress’s initial value because its value decreases with time.
Non-prorated Warranties..
Non-prorated warranties ensure your mattress will be repaired or replaced at no added cost to you during a specified period. While non-prorated warranties are superior to prorated warranties, the one drawback of non-prorated warranties is you potentially need to pay the transportation costs for a replacement mattress.
How to File a Warranty Claim..
If you believe your mattress has a defect of any kind, the steps to filing a claim are straightforward, but it takes between four to six weeks for warranty fulfillment. There are potential fees you may face when filing a claim, but certain mattress companies cover these costs.
Review Your Warranty..
First, look through the terms and conditions of your mattress’s warranty. Be certain your concern meets the mattress warranty’s coverage because reaching out is a hassle and frustrating if your claim isn’t approved. However, if there are signs of mishandling, your claim will likely be denied.
Contact The Mattress Retailer.
If online complain registered than do it.
You can complain through companies helpline numbers.
Should I buy a mattress without a warranty?
We don’t recommend buying a mattress without a warranty because you assume total liability if your mattress sags or wears down prematurely. Cheap or secondhand mattresses from third party resellers often come without a warranty. With no warranty, you risk investing a lot of money only for the mattress to break down rapidly.
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